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Refund Policy

Refund Policy for JL Pro Customize

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Personalized and Custom Products cannot be Returned, Exchanged or Refunded.

  • Eligibility: Refunds are available for items Non-Personalized/Non-Customized returned within 14 days of delivery, in original condition.

  • Process: Contact us via website messaging or via email JLProCustomize@Yahoo.com for a return authorization.

  • Return Shipping: Customers are responsible for return shipping fees unless the item is defective.

  • Refunds: Approved refunds will be processed to the original payment method within 7-14 days.

  • Exchanges: Available for defective or damaged items; contact us for assistance.

  • Non-Eligible Items: Personalized, perishable, or final sale items are not eligible for refunds.

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